We look forward to being part of your kitchen stories, accompanying you through every warm meal

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Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

At Hoxvay Kitchenware, our commitment to you goes beyond providing high-quality kitchen essentials—we also prioritize protecting your personal data and privacy. As a brand born from a love of home cooking and trust, we understand that your information is precious, and we take every measure to keep it safe. This policy explains how we collect, use, and protect your data, so you can shop with confidence.

Our Brand Story: Trust as the Foundation

Hoxvay was founded on the belief that cooking should be a joyful, stress-free experience—one where you can focus on creating meals for the people you love, not worrying about the tools you use or the safety of your information. When we started curating our collection of kitchenware (from wok to oven mitts) for American homes, we knew that trust was just as important as quality.

We built our brand around the idea that every interaction with Hoxvay—whether you’re browsing our cookware, placing an order, or reaching out to our team—should feel safe and reliable. Just as we test every knife for sharpness and every pot for durability, we rigorously safeguard your data to ensure your shopping experience is as secure as it is convenient. For us, protecting your privacy isn’t an afterthought—it’s part of the promise we make to every customer.

What Personal Data We Collect

To provide you with our products and services, we may collect limited personal data that you voluntarily share with us, including:

  • Contact information (name, email address, shipping address, phone number) to process and deliver your orders
  • Payment information (credit card details, PayPal account info) to complete transactions (we do not store full payment details—this is handled by our secure payment partners)
  • Order history and product preferences to improve your shopping experience and keep you updated on your purchases
  • We only collect data that is necessary to serve you, and we never collect or share information without your explicit consent.

    • How We Protect Your Data

    Your data security is our top priority. We use industry-standard security measures to protect your information from unauthorized access, use, or disclosure, including:

  • Encryption technology (SSL/TLS) to secure all data transmitted between your device and our platform
  • Secure storage systems with restricted access, ensuring only authorized team members can access your data
  • Regular security audits and updates to our systems, keeping up with the latest industry standards
  • Partnerships with trusted payment processors (American Express, Mastercard, PayPal, VISA, Klarna BNPL) who also adhere to strict data security protocols

    • How We Use Your Data

    We use your personal data solely to provide and improve our services, including:

  • Processing and shipping your orders (e.g., using your address to deliver your cookware, knives, or kitchen gadgets)
  • Sending order updates (e.g., confirmation emails, shipping notifications) so you know when to expect your items (3–5 business days processing, 7–10 days delivery)
  • Assisting with customer service inquiries (using your order history to help resolve questions or issues)
  • Improving our products and services based on your preferences (e.g., understanding which kitchen tools are most popular to curate better collections)
  • We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit permission.

    • Your Rights Regarding Your Data

    You have full control over your personal data. At any time, you can:

  • Request access to the data we hold about you
  • Request corrections to any inaccurate information
  • Request the deletion of your data (subject to legal requirements)

    • Contact Us for Data-Related Inquiries

    If you have questions about our data security practices, want to exercise your data rights, or have concerns about your personal information, please contact our customer service team:

    Customer Service Email: service@mail.hoxvay.com

    Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

    Our team will respond promptly to assist you and address any questions you may have.

    Our Promise to You

    At Hoxvay Kitchenware, we value the trust you place in us—whether you’re buying a new frying pan for your weekend brunch or sharing your personal information to place an order. We will continue to uphold the highest standards of data security and privacy, just as we do with the quality of our kitchen products. Thank you for choosing us as your trusted kitchen partner.