Last Updated: March 4, 2026
Company Name: Shaodong Lugu Trading Co., Ltd.
Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China
Authorized Director: Xu Qinglu
Social Credit Code: 91430582MAK1LR0109
Email: service@mail.hoxvay.com
Phone: +86 16253657512
Welcome to Hoxvay Kitchenware! We are dedicated to providing high-quality kitchen products and excellent service for customers across the United States. This guide summarizes key information about our products, shipping, and customer service to help you enjoy a smooth shopping experience.
1. Our Products
We offer a full range of practical kitchen essentials, covering all your daily cooking needs. Our product categories include:
- Cookware Set: Wok, Stock Pot, Frying Pan
- Knives & Cutting Boards: Chef Knife, Cutting Board
- Spatulas & Ladles: Spatula, Ladle
- Small Kitchen Gadgets: Egg Beater, Peeler, Oven Mitt
- All products are carefully selected to ensure durability, practicality and high performance for home use.
2. Order & Shipping Information
We strive to process and deliver your orders as quickly as possible. Here are the key details:
- Order Processing Time: All orders will be processed and shipped within 3–5 business days after payment confirmation (excluding weekends and U.S. public holidays).
- Delivery Time: Once shipped, you will receive your products within 7–10 days, and the delivery time may vary slightly according to your specific location in the United States.
- Shipping Notification: You will receive a shipping confirmation email with a tracking number once your order is dispatched, allowing you to track the delivery status at any time.
3. Customer Service
If you have any questions, concerns or needs, please feel free to contact our customer service team. We are here to assist you.
- Customer Service Email: service@mail.hoxvay.com
- Customer service hours: 08:00~23:00 [Break times: 12:00~13:30 and 23:00~08:00] (UTC+8:00)
- We will respond to your inquiries promptly during service hours. For emails sent outside of service hours, we will get back to you on the next business day.
- Thank you for choosing Hoxvay Kitchenware. We look forward to serving you and bringing convenience to your kitchen life!
