We look forward to being part of your kitchen stories, accompanying you through every warm meal

×

Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

Welcome to Hoxvay Kitchenware! We are dedicated to providing high-quality kitchen products and excellent service for customers across the United States. This guide summarizes key information about our products, shipping, and customer service to help you enjoy a smooth shopping experience.

1. Our Products

We offer a full range of practical kitchen essentials, covering all your daily cooking needs. Our product categories include:

  • Cookware Set: Wok, Stock Pot, Frying Pan
  • Knives & Cutting Boards: Chef Knife, Cutting Board
  • Spatulas & Ladles: Spatula, Ladle
  • Small Kitchen Gadgets: Egg Beater, Peeler, Oven Mitt
  • All products are carefully selected to ensure durability, practicality and high performance for home use.

    • 2. Order & Shipping Information

    We strive to process and deliver your orders as quickly as possible. Here are the key details:

  • Order Processing Time: All orders will be processed and shipped within 3–5 business days after payment confirmation (excluding weekends and U.S. public holidays).
  • Delivery Time: Once shipped, you will receive your products within 7–10 days, and the delivery time may vary slightly according to your specific location in the United States.
  • Shipping Notification: You will receive a shipping confirmation email with a tracking number once your order is dispatched, allowing you to track the delivery status at any time.

    • 3. Customer Service

    If you have any questions, concerns or needs, please feel free to contact our customer service team. We are here to assist you.

  • Customer Service Email: service@mail.hoxvay.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
  • We will respond to your inquiries promptly during service hours. For emails sent outside of service hours, we will get back to you on the next business day.
  • Thank you for choosing Hoxvay Kitchenware. We look forward to serving you and bringing convenience to your kitchen life!