We look forward to being part of your kitchen stories, accompanying you through every warm meal

×

Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

Thank you for choosing Hoxvay Kitchenware! We’re here to assist you with any questions, concerns, or feedback you may have about our products, orders, shipping, or services. Whether you need help with a purchase, want to inquire about an order status, or have a suggestion, our team is ready to help.

Our Products

We specialize in high-quality kitchenware for American homes, offering a wide range of essentials to make your cooking experience easier and more enjoyable. Our product lineup includes:

  • Cookware Set: Wok, Stock Pot, Frying Pan
  • Knives & Cutting Boards: Chef Knife, Cutting Board
  • Spatulas & Ladles: Spatula, Ladle
  • Small Kitchen Gadgets: Egg Beater, Peeler, Oven Mitt

    • How to Reach Us

    The best way to contact our customer service team is via email. We aim to respond to all inquiries promptly during our service hours.

    Customer Service Email:service@mail.hoxvay.com

    Customer Service Hours

    Our customer service team is available to assist you during the following hours (UTC+8):Monday to Friday: 9:00 AM – 6:00 PM

    Note: We are closed on weekends and U.S. public holidays. Emails sent outside of service hours will be responded to on the next business day.

    Order & Shipping Information (For Reference)

    If you’re inquiring about your order, here’s some key information to help us assist you faster:

  • Order Processing Time: 3–5 business days after payment confirmation
  • Delivery Time: 7–10 days after your order is shipped (varies slightly by U.S. location)

    • What We Can Assist With

    Our team is here to help with:

  • Order status inquiries (processing, shipping, delivery)
  • Product questions (features, usage, compatibility)
  • Return & refund assistance
  • Payment-related issues
  • Feedback and suggestions
  • We value your feedback and strive to provide the best possible service. Thank you for your support, and we look forward to hearing from you!