We look forward to being part of your kitchen stories, accompanying you through every warm meal

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Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

Thank you for choosing Hoxvay Kitchenware! We are committed to providing you with a safe, convenient and transparent payment experience. Below is a detailed introduction to our payment terms, including accepted payment methods, tax and duty information, to help you complete your purchase smoothly.

1. Accepted Payment Methods

To meet your diverse payment needs, we accept the following secure payment methods for all orders placed on our platform:

  • American Express
  • Klarna BNPL (Buy Now, Pay Later)
  • Mastercard
  • PayPal
  • VISA

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  • All payment transactions are encrypted and protected by industry-standard security protocols to ensure the safety of your personal and payment information.

    • 2. Tax Information

    The displayed price of all our kitchen products already includes applicable U.S. local taxes. There will be no additional tax charges added during the checkout process or upon delivery. You can view the detailed tax breakdown on your order confirmation page before completing payment.

    3. Duty Information

    For orders shipped to locations outside the 48 contiguous U.S. states (if applicable), duties are determined by the local customs policies of the destination. We recommend that you check the relevant duty regulations of your region before placing an order, as all applicable duties are the responsibility of the customer.

    4. Order Processing & Shipping After Payment

    Once your payment is successfully confirmed, we will start processing your order immediately. All orders will be processed and shipped within 3–5 business days, and you will receive your products within 7–10 days after shipment (delivery time varies slightly by location in the 48 contiguous U.S. states).

    You will receive an order confirmation email after successful payment, and a shipping confirmation email with a tracking number once your order is dispatched.

    5. Payment Support & Inquiries

    If you encounter any issues during the payment process (e.g., payment failure, transaction errors), or have questions about payment methods, taxes or duties, please contact our customer service team for assistance:

    Customer Service Email: service@mail.hoxvay.com

    Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

    Our team will respond to your inquiry promptly and help resolve any payment-related issues.

    We strive to make your shopping and payment experience as smooth as possible. Thank you for your understanding and support!