We look forward to being part of your kitchen stories, accompanying you through every warm meal

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Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

Thank you for choosing Hoxvay Kitchenware! We are committed to providing high-quality kitchen products for homes across the United States, including cookware sets, knives & cutting boards, spatulas & ladles, and small kitchen gadgets.

To ensure you have a clear understanding of our after-sales services, we hereby clarify our warranty policy as follows:

1. Warranty Service Statement

At this time,Hoxvay Kitchenware does not provide a formal warranty service for any of our products. We focus on delivering reliable, high-quality items, and we recommend you refer to our Return & Refund Policy for support with product issues after purchase.

2. Alternative Support: Return & Refund Policy

If you encounter any problems with your purchased products (such as quality defects, damage, or other issues), please refer to our Return & Refund Policy for resolution. You may be eligible to return or exchange your product within 14 days of receipt, subject to the terms outlined in that policy.

3. Order & Shipping Information

For your reference, our order processing and delivery details are as follows:

  • Order Processing Time: All orders are processed and shipped within 3–5 business days after payment confirmation.
  • Delivery Time: Once shipped, products are typically received within 7–10 days (varies slightly by location in the 48 contiguous U.S. states).

    • 4. Contact Us for Assistance

    If you have questions about our warranty policy, need to initiate a return or exchange, or have other after-sales inquiries, please contact our customer service team:

    Customer Service Email: service@mail.hoxvay.com

    Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

    Our team will respond promptly to assist you with your needs.

    5. Additional Notes

    We reserve the right to update our after-sales policies (including warranty and return/refund terms) as needed. Any updates will be posted on our official platform. We appreciate your understanding and support as we continue to improve our products and services.