Last Updated: March 4, 2026
Company Name: Shaodong Lugu Trading Co., Ltd.
Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China
Authorized Director: Xu Qinglu
Social Credit Code: 91430582MAK1LR0109
Email: service@mail.hoxvay.com
Phone: +86 16253657512
Thank you for choosing Hoxvay Kitchenware! We are committed to providing high-quality kitchen products for homes across the United States, including cookware sets, knives & cutting boards, spatulas & ladles, and small kitchen gadgets.
To ensure you have a clear understanding of our after-sales services, we hereby clarify our warranty policy as follows:
1. Warranty Service Statement
At this time,Hoxvay Kitchenware does not provide a formal warranty service for any of our products. We focus on delivering reliable, high-quality items, and we recommend you refer to our Return & Refund Policy for support with product issues after purchase.
2. Alternative Support: Return & Refund Policy
If you encounter any problems with your purchased products (such as quality defects, damage, or other issues), please refer to our Return & Refund Policy for resolution. You may be eligible to return or exchange your product within 14 days of receipt, subject to the terms outlined in that policy.
3. Order & Shipping Information
For your reference, our order processing and delivery details are as follows:
- Order Processing Time: All orders are processed and shipped within 3–5 business days after payment confirmation.
- Delivery Time: Once shipped, products are typically received within 7–10 days (varies slightly by location in the 48 contiguous U.S. states).
4. Contact Us for Assistance
If you have questions about our warranty policy, need to initiate a return or exchange, or have other after-sales inquiries, please contact our customer service team:
Customer Service Email: service@mail.hoxvay.com
Customer service hours: 08:00~23:00 [Break times: 12:00~13:30 and 23:00~08:00] (UTC+8:00)
Our team will respond promptly to assist you with your needs.
5. Additional Notes
We reserve the right to update our after-sales policies (including warranty and return/refund terms) as needed. Any updates will be posted on our official platform. We appreciate your understanding and support as we continue to improve our products and services.
