We look forward to being part of your kitchen stories, accompanying you through every warm meal

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Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

These Terms of Service ("Terms") govern your use of Hoxvay Kitchenware's products, website, and services (collectively, "Services"). By purchasing our products, accessing our website, or using our Services, you ("User") agree to be bound by these Terms. We reserve the right to update these Terms from time to time, and updated versions will be posted on our website with an effective date.

1. Service Overview

Hoxvay Kitchenware operates in the United States, providing high-quality kitchen products to users. Our product lineup includes:

  • Cookware Set: Wok, Stock Pot, Frying Pan
  • Knives & Cutting Boards: Chef Knife, Cutting Board
  • Spatulas & Ladles: Spatula, Ladle
  • Small Kitchen Gadgets: Egg Beater, Peeler, Oven Mitt
  • We strive to provide reliable products and quality services to ensure a smooth shopping experience for all users.

    • 2. Order & Shipping

  • After you place an order and complete payment, we will process and ship it within 3–5 business days (excluding weekends and U.S. public holidays).
  • Delivery time is 7–10 days after shipment, varying slightly by your location in the United States. We will send a shipping confirmation email with a tracking number once your order is dispatched.
  • You are responsible for providing accurate shipping information (name, address, phone number). We are not liable for delivery delays or errors caused by incorrect information provided by you.

    • 3. User Rights & Obligations

    User Rights

  • You have the right to purchase our products and receive the corresponding Services as agreed.
  • You have the right to inquire about your order status and receive timely responses from our customer service team.

    • User Obligations

  • You shall provide true, accurate, and complete information when placing an order.
  • You shall use our products in accordance with their intended use and shall not misuse or damage the products.
  • You shall comply with U.S. laws and regulations when using our Services and shall not engage in any illegal or improper behavior.

    • 4. Our Rights & Obligations

    Our Rights

  • We reserve the right to update product information (including prices, specifications) and adjust service content as needed, with prior notice to users when necessary.
  • We reserve the right to refuse or cancel orders that are deemed fraudulent, incorrect, or in violation of these Terms.

    • Our Obligations

  • We shall provide products that meet the stated quality standards and accurately describe product information on our website.
  • We shall process and ship orders in accordance with the stated timeframes and provide order tracking services.
  • We shall provide customer service during our stated hours to address your inquiries and issues.

    • 5. Customer Service

    For questions about orders, products, or Services, you may contact our customer service team via email:

    Customer Service Email: service@mail.hoxvay.com

    Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

    We will respond to your inquiries promptly during service hours.

    6. Intellectual Property

    All intellectual property rights (including trademarks, product designs, images, and text) related to Hoxvay Kitchenware and our products are exclusively owned by us. You shall not use, reproduce, or distribute our intellectual property without our prior written consent.

    7. Limitation of Liability

    We shall not be liable for any indirect, incidental, or consequential damages caused by your improper use of products, incorrect order information, or force majeure (e.g., natural disasters, transportation delays).

    Our liability for direct damages shall not exceed the total amount of your order.

    8. Termination

    These Terms shall remain in effect until your order is completed and all related services are provided. We may terminate these Terms and suspend Services if you violate any of these provisions.

    9. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the United States.

    Effective Date: March 4, 2026