Privacy Policy

Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

This Privacy Policy explains how Hoxvay Kitchenware ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, purchase our kitchenware or use our services. Operating in the U.S., we comply with applicable privacy laws including the California Consumer Privacy Act (CCPA) to safeguard your privacy.

By accessing our website or using our services, you agree to this Policy. We may update this Policy and will post changes on this page with an updated effective date.

1. Personal Information We Collect

We only collect necessary personal information to serve you, including:

Contact Information: Name, email, shipping address and phone number (for order processing, delivery of our kitchenware—cookware, knives, spatulas, small gadgets—and order updates).

Payment Information: Credit card or PayPal details (processed and stored by trusted third-party payment processors; we do not store full payment data).

Order Information: Purchased products, order dates, numbers and delivery status (for efficient order handling and after-sales support).

Communication Information: Records of your emails with our customer service (service@mail.hoxvay.com) to address your needs.

We do not collect irrelevant information or data without your consent.

2. How We Use Your Personal Information

We use your information only for legitimate business purposes, including:

Order Processing & Delivery: Fulfill purchases, arrange shipping (3–5 business days processing, 7–10 days delivery) and send order confirmations/tracking.

Customer Service: Respond to inquiries and resolve issues during our service hours (Monday–Friday, 9:00 AM – 6:00 PM UTC+8).

Service Improvement: Analyze preferences to enhance our kitchenware selection and service quality.

Legal Compliance: Meet applicable laws and regulatory requests.

We will never sell, rent or share your information with third parties for marketing without your consent.

3. How We Protect Your Personal Information

We implement industry-standard security measures to protect your data, including:

SSL/TLS encryption for data transmission;

Secure, restricted-access servers for data storage;

Regular security audits and system updates;

Trusted third-party partners (payment processors, carriers) with strict security protocols.

While no method is 100% secure, we take all reasonable steps to protect your information.

4. Your Rights Under U.S. Privacy Laws

Under U.S. laws (including CCPA), you have the right to:

Access the personal information we hold about you;

Request deletion of your information (subject to legal exceptions);

Opt out of any future sale of your information (we do not sell data currently);

Exercise these rights without discrimination.

5. Third-Party Service Providers

We may share your information with trusted third parties who assist our operations (payment processors, shipping carriers, customer service platforms). They are required to comply with this Policy and may not use your data for other purposes.

6. Cookies and Similar Technologies

We use cookies to enhance your browsing experience and analyze traffic. You can adjust browser settings to refuse cookies, though this may limit website functionality.

7. Contact Us

For questions or to exercise your privacy rights, contact our customer service:

Customer Service Email: service@mail.hoxvay.com

Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)