Last Updated: March 4, 2026
Company Name: Shaodong Lugu Trading Co., Ltd.
Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China
Authorized Director: Xu Qinglu
Social Credit Code: 91430582MAK1LR0109
Email: service@mail.hoxvay.com
Phone: +86 16253657512
Thank you for choosing Hoxvay Kitchenware! We’ve compiled answers to the most common questions our customers ask to help you have a smooth shopping experience. If you don’t find what you’re looking for, feel free to contact our customer service team.
Product Questions
Q: What kitchen products do you sell?
A: We specialize in high-quality kitchenware for American homes, covering 4 core categories:
- Cookware Set: Wok, Stock Pot, Frying Pan
- Knives & Cutting Boards: Chef Knife, Cutting Board
- Spatulas & Ladles: Spatula, Ladle
- Small Kitchen Gadgets: Egg Beater, Peeler, Oven Mitt
Q: Are your products suitable for daily home use?
A: Yes! All our products are designed for daily home cooking needs—they are durable, easy to clean, and suitable for regular use in home kitchens.
Order & Payment Questions
Q: How long does it take to process my order?
A: We process and ship all orders within 3–5 business days after your payment is confirmed. Business days exclude weekends and U.S. public holidays.
Q: What payment methods do you accept?
A: We accept multiple secure payment methods, including American Express, Klarna BNPL (Buy Now, Pay Later), Mastercard, PayPal, and VISA. All transactions are encrypted to protect your payment information.
Shipping & Delivery Questions
Q: How long will it take to receive my order after it’s shipped?
A: Once your order is shipped, you will typically receive your products within 7–10 days. Delivery time may vary slightly by your location in the U.S.
Q: Do you offer free shipping?
A: Yes! We provide free standard shipping for all orders to the 48 contiguous U.S. states. Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. Boxes is not covered by free shipping (additional fees may apply).
Q: Will I receive a tracking number for my order?
A: Yes! Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package’s delivery status at any time.
Customer Service Questions
Q: How can I contact customer service?
A: You can reach our customer service team via email:service@mail.hoxvay.com.
Q: What are your customer service hours?
A: Customer service hours: 08:00~23:00 [Break times: 12:00~13:30 and 23:00~08:00] (UTC+8:00). We will respond to your inquiry promptly during these hours.
Q: Who should I contact if I have questions about my order, return, or refund?
A: For all order-related questions, including returns, refunds, and order status, please contact us via the customer service email above. Our team will guide you through the process.
Other Questions
Q: Do you offer a warranty for your products?
A: At this time, we do not provide a formal warranty service. If you encounter any issues with your product, please refer to our Return & Refund Policy for support.
Still have questions? Feel free to email our customer service team at service@mail.hoxvay.com—we’re here to help!
