We look forward to being part of your kitchen stories, accompanying you through every warm meal

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Last Updated: March 4, 2026

Company Name: Shaodong Lugu Trading Co., Ltd.

Address: No. 62, Hongzhao Road, Hongtuling Community, Dahetang Street, Shaodong City, Shaoyang, Hunan Province, China

Authorized Director: Xu Qinglu

Social Credit Code: 91430582MAK1LR0109

Email: service@mail.hoxvay.com

Phone: +86 16253657512

Thank you for choosing Hoxvay Kitchenware! We are committed to providing you with convenient and reliable shipping services to ensure your favorite kitchen essentials arrive at your door smoothly. Below is a detailed introduction to our shipping and delivery rules for your reference.

1. Free Shipping Eligibility

We offer free standard shipping for all our kitchen products to the 48 contiguous states in the continental United States. No minimum purchase is required—enjoy free delivery on every order within this area!

2. Excluded Shipping Locations

Please note that our free shipping service does not cover the following locations, and additional shipping fees may apply if you place an order to these areas (please contact our customer service for specific fee details):

  • Alaska & Hawaii
  • U.S. territories and protectorates
  • APO/FPO addresses
  • P.O. Boxes

    • 3. Order Processing & Delivery Time

  • Processing Time: All orders will be processed and shipped within 3–5 business days after we receive your payment. Business days exclude weekends and U.S. public holidays.
  • Delivery Time: After your order is shipped, you will receive your products within7–10 days (varies slightly by your specific location in the 48 contiguous states).
  • You will receive a shipping confirmation email with a tracking number once your order is dispatched, so you can track the delivery status of your package at any time.

    • 4. Tax & Duty Information

  • Taxes: The price of all our products already includes applicable U.S. local taxes. You will not be charged any additional taxes upon delivery.
  • Duties: For orders shipped to locations outside the 48 contiguous states (if applicable), duties are determined by local customs policies. The customer is responsible for paying all applicable duties.

    • 5. Contact Us for Shipping Inquiries

    If you have any questions about your order status, shipping location eligibility, or delivery time, please feel free to contact our customer service team:

    Customer Service Email: service@mail.hoxvay.com

    Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)

    Our team will respond to your inquiry promptly and provide you with detailed assistance.

    We strive to make your shopping experience as smooth as possible. Thank you for your understanding and support!